Sales & Refund Policy

Last updated: June 16, 2026

Thank you for shopping at Cherlina. Our Sales & Refund Policy governs all purchases, returns, exchanges, and cancellations made on our storefront.

1. Order Placement and Processing

Once an order is placed, our verification team will review details. For manual mobile payments (bKash, Nagad, Rocket), orders remain in 'Pending' status until the transaction reference is verified. Cash on delivery (COD) orders require telephone verification prior to shipping.

2. Shipping Rates and Delivery timelines

We ship nationwide in Bangladesh. Delivery inside Dhaka typically takes 2-3 business days. Delivery outside Dhaka takes 3-5 business days. Free shipping is automatically applied if the cart total exceeds the configured threshold.

3. Exchange and Return Policies

We offer a 7-Day Easy Exchange policy. If you receive a damaged, defective, or incorrect jewelry design, please contact our support team within 7 days of delivery. The item must be unused, in its original packaging, and accompanied by the order invoice.

4. Cancellations

Customers may request order cancellations prior to dispatch. Once an order has been handed over to our shipping courier service partners, it cannot be cancelled or modified.

5. Custom Orders

Custom-sized rings, personalized necklace engravings, or custom kundan design modifications are final sales and cannot be returned or exchanged unless there is a manufacturer defect.